Shipping policy

All orders are shipped from our facility in Bali, Indonesia, via DHL.  We offer international shipping worldwide. 

Our international shipping price is a flat rate regardless of location or the number of pieces you order.  We are currently offering free express shipping on all orders over $200 USD worldwide.  For orders below $200 USD, we charge at a flat rate of $15 USD for express shipping.

For customers in Indonesia, orders ship free and are typically delivered the same day or the next day (except for pre-order items). For the rest of the world, delivery is usually within 3-5 business days via DHL.
However, please note that some countries, such as Brazil, may experience delays due to customs and local postal services.

Please note: Shipping costs and returns are exclusive of any import tax or customs duties that may be payable on delivery to your country or back to us. These fees are the responsibility of the customer to pay.

Once your shipment has been dispatched from our facility, it is no longer our responsibility. If there are any issues with the delivery, please reach out to the courier for assistance.

We do not ship to P.O. boxes.

As a general rule, please allow 1-2 business days for your order to be processed by our warehouse team. Shipping times are indicative of the date of dispatch and not the order date.

During peak and holiday periods, processing times may vary, and shipping could take longer than expected. We appreciate your patience during these times. Once your item has shipped, you will receive an email with tracking details, so you can monitor the progress of your order. You can track your order through the DHL and FedEx website or app using the tracking number provided.